I am writing this to warn every potential shopper about the deceptive policies used by this company. My terrible shopping experience wasn't due to poor quality but terrible fine print regarding returns. I bought a dress in person, assuming the standard 14-day return window applied, only to discover the in-store policy was drastically different and that this distinction was not clearly written on the store receipt. My conclusion, which I felt compelled to share immediately after my failed return attempt, is that I’m completely turned off by company and believe they’re in to cash out and not to make long term reliable customers happy. I was so furious about being denied a return even though I was within the typical online timeframe that I felt compelled to contact customer service and leave this cautionary review.

In case you have just about any issues relating to exactly where in addition to how you can utilize click through the next article, you possibly can e-mail us in our own internet site. Customer: I need to understand why I was refused a return on my dress yesterday. I bought it eight days ago, and I was told your policy is only 7 days for in-store purchases.

CS Rep: I completely understand your frustration regarding the difference in return windows. Our in-store policy is strictly 7 days, while online purchases have a 14-day window. I sincerely apologize that this key distinction was not clearly highlighted or written on your store receipt.

Customer: But that difference in policy is unfair, especially when the information is deliberately obscured. I purchased this expecting the standard two weeks. I purchased a dress and could not return or exchange WVEN WITHIN 14 days!!

CS Rep: That lack of transparency is unacceptable, and I truly regret the confusion this caused you. While our system prevents me from processing a full cash refund outside the mandated 7-day store window, given the circumstances and the lack of clarity you noted, I can absolutely offer you a full store credit for the price of the dress, or facilitate an exchange today.

Customer: Store credit would be acceptable, as long as I don't lose the value of the purchase entirely.

The reason I left this review on the website is to hopefully prevent others from falling into the same trap.